Our Quality Guarantee

We stand behind every product we sell. If something isn't right, we'll make it right.

30-Day Return Policy

You have 30 days from delivery to return any item. To qualify for a return, items must be unworn, unused, with original tags and packaging intact. Please keep your receipt or proof of purchase.

Starting a Return

Contact us at hello@worthywands.com to initiate a return. For standard returns, customers cover return shipping. For defective or damaged items, we'll cover all shipping costs.

Damaged or Defective Items

Inspect your order when it arrives. If anything is defective, damaged, or incorrect, contact us immediately at hello@worthywands.com. We'll make it right, no questions asked.

Refund Process

Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed to your original payment method within 3-5 business days. Please allow additional time for your bank to post the refund.

Note: Digital products and courses are non-refundable due to their immediate accessibility.

Questions?

We're here to help. Reach out anytime at hello@worthywands.com.

European Union 14-Day Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

For orders containing multiple items delivered separately, the withdrawal period begins on the day you receive the final item in your order.

How to Exercise Your Right of Withdrawal

To initiate a withdrawal request use the withdrawal form available on our website. https://www.worthywands.com/pages/eu-withdrawal-form

Returning Your Order

Once you have notified us of your decision to withdraw from your purchase, you must return the items without undue delay and no later than 14 days from the date you submitted your withdrawal request.

Items must be returned unused, unworn, and in their original condition.

Return Shipping Costs

Customers are responsible for all return shipping costs, including any customs duties, taxes, brokerage fees, handling fees, and other charges associated with returning the order.

Any customs, duty, handling, or brokerage fees imposed by the destination country are outside of Worthy Wands' control and are the responsibility of the customer.

Refunds

Once your withdrawal request has been approved and the returned items have been received and inspected, we will process your refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that the goods have been shipped back to us, whichever occurs first.

Refunds will be issued to the original method of payment used for the purchase.

In accordance with EU consumer regulations, we will refund the standard outbound shipping cost paid for the order. Any premium, expedited, express, courier upgrade, customs fees, duties, taxes, gift wrap charges, or other optional service fees are non-refundable.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Digital products or downloads
• Products that have been altered, engraved, customized, or otherwise made to your specifications
• Items that have been worn, used, damaged, or are not returned in their original condition

Worthy Wands reserves the right to refuse refunds where products do not meet the conditions outlined above.