* If you are looking for additional information on your order, we are only able to offer that provided you choose a tracked package. We are not able to provide additional information without it. All order ship same day and when shipped from our Warehouses. In Canada, Canada Post only ships Mon-Fri and does not ship on holidays. USPS ships everyday.

Pick up:

Local pickup is available in Ottawa only, and usually is ready within a few hours. You will receive and email when your order is ready for pick up and it will be waiting for you. We offer contactless pick-up.

Shipping Options: 

Please make sure you’re reviewing the option you're choosing at check out as we get countless emails a day asking for status updates and unless it's tracked, we don't have any additional information to offer. 

Expedited Tracked Package Canada + USA + Worldwide:

If you opt for a tracked package, you will get a tracking number where you can track your package here or on the shop app.

Please note, all international packages may be subject to duties and taxes. Worthy Wands is not responsible for duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Lost Shipments:

• Check you provided the correct shipping address.
• Check with neighbours (or those with neighbouring mailboxes). This is most often where your package will be.
• If you are still unable to locate your package, please email hello@worthywands.com and our team and we would be glad to assist you.
• We are not responsible for lost parcels in the event that an incorrect shipping address was entered.

Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Worthy Wands.

If you run into any delivery issues, please contact hello@worthywands.com We are happy to help!